Refund Policy

Last updated: 1 September 2026

Catalyze Now provides consulting, AI systems and automation services, workshops, training, digital products, and other business services. This Refund Policy explains when payments may be refunded.

Consulting, Systems and Project Work

Payments for consulting, automation, systems development, implementation, or other project-based services are subject to the terms agreed upon in the relevant proposal, contract, statement of work, or invoice.

Where work has already commenced, payments relating to work completed, time already allocated, third-party costs incurred, or completed project milestones are generally non-refundable.

If a project is cancelled before work begins, please contact Catalyze Now. Any refund will be assessed based on the circumstances and any applicable agreement between Catalyze Now and the client.

Deposits and Upfront Payments

Where a deposit or upfront payment is required to secure a project, workshop, training session, or other service, its refundability will be stated in the applicable proposal, agreement, or booking terms.

Any non-refundable portion will be communicated before payment.

Workshops and Training

Refunds for workshops and training are subject to the Cancellation Policy and any specific terms communicated when the engagement is confirmed.

Digital Products

Due to the nature of downloadable digital products, templates, guides, and other digital materials, purchases are generally non-refundable once the product has been delivered or access has been provided, except where required by applicable law.

If you experience a technical problem that prevents you from accessing a purchased digital product, contact Catalyze Now so that we can assist.

Duplicate or Incorrect Payments

If you believe you have been charged more than once, charged an incorrect amount, or made a payment in error, contact us as soon as possible.

Verified duplicate or incorrect payments will be corrected or refunded where appropriate.

Approved Refunds

Where a refund is approved, it will normally be returned using the original payment method where possible.

Processing times may vary depending on the payment provider, bank, card network, and payment method used.

Consumer Rights

Nothing in this Refund Policy is intended to limit any rights or remedies available to you under applicable South African consumer law or other laws that may apply to a transaction.

Contact

For refund-related questions or requests, contact:

Catalyze Now
Email: start@catalyzenow.co
Website: catalyzenow.co